FAQ (Frequent asked question)
Here, the delivery method stands for the way of delivering your products, rather than the payment terms& conditions.
Standard Delivery method
Standard delivery is common, the most economical delivery method nowadays. It basically delivers the products by sea. The product will be packed in containers, where the containers will then be on board and ready to ship out to another country. It’s international trading under such a case. There will be tax and clearance involved in the process. Usually, this business is handled by a professional shipping company rather than ourselves. However, as our quotation is a FOB price,(for more information on this, please refer to here) so we will be responsible until the products really ship out.
Express Delivery method
Express Delivery method is perfect for high-value products. For the customers who orders a small amount of paper package/hangtag, with RFID technology,this is the best option.There are several famous delivery companies you can choose from.The three company listed below are all for international delivery.
DHL is a German courier, parcel, and express mail service which is a division of the German logistics company Deutsche Post DHL. Deutsche Post DHL is the world’s largest logistics company, now in over 220 countries and territories worldwide, particularly in sea and airmail. The company delivers over 1.3 billion parcels per year.
United Parcel Service is an American multinational package delivery and supply chain management company.Along with the central package delivery operation, the UPS brand name (in a fashion similar to that of competitor FedEx) is used to denote many of its divisions and subsidiaries.This includs its cargo airline (UPS Airlines), freight-based trucking operation (UPS Freight, formerly Overnite Transportation), and its delivery drone airline (UPS Flight Forward).The global logistics company is headquartered in the U.S. city of Sandy Springs, Georgia, which is a part of the Greater Atlanta metropolitan area.
FedEx Corporation is an American multinational delivery services company. Its headquarter is in Memphis, Tennessee. The name “FedEx” is a syllabic abbreviation of the name of the company’s original air division. Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is famous for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location.FedEx is also one of the top contractors of the US government.
The above three companies are common for international delivery service in terms of express delivery method. However, if you have any preferred company, surely we can do it your way. It could be some common regional delivery companies. But please ensure that the company you preferred does have the service for delivering internationally.
Payment method with L/C
L/C stands for “letter of credit”. It’s a common and trustworthy payment method when companies and customers are having their first co-operation.
We will briefly explain it here, and for more information and an official explanation, click here. Alternatively, you can view on our another FAQ for an easy-understanding explanation as well.
L/C basically ensure the ability to process the payment by your local bank. This ensures the process is safe and both payment and products are guaranteed.
Payment method with T/T
This is also another common way to pay in the industry. However, it requires trust between customers and suppliers. Therefore, you are welcome to visit our factory by following the address stated on the Homepage.
What if I can’t find a suitable method?
Please contact our customer service to discuss further.
The process of L/C
This L/C is then issued by the buyer’s bank (known as issuing bank) and is generally sent to the seller and his bank (known as the nominated bank).
The seller then proceeds to prepare his goods and documents based on the L/C. Once the shipment has been accomplished, the seller will take the copies of all the documents as per the instructions on the L/C to his bank. His bank checks the veracity and correctness of the submitted documents against the L/C specifications.
Once the bank is satisfied that the docs and shipment are in accordance with the L/C, they pay the seller the money that is due to him as per the price agreed between him and the buyer.
The nominated bank then sends all the docs to the issuing bank who cross verify the same and once they are satisfied with the conditions, they reimburse the receiving bank the money that they paid to the seller.
The issuing bank then advises the buyer that the shipment has been effected and that they are in possession of all the docs. The buyer then arranges to pay the issuing bank the money that has been reimbursed by them to the receiving bank.
Upon receipt of these funds, the issuing bank then endorses the bill of lading so that the cargo can be released to the buyer.
The reason why we need it
Letter of credit advantages for the seller
- The seller has the obligation of buyer’s bank’s to pay for the shipped goods;
- Reducing the production risk, if the buyer cancels or changes his order
- The opportunity to get financing in the period between the shipment of the goods and receipt of payment (especially, in case of deferred payment).
- The seller is able to calculate the payment date for the goods.
- The buyer will not be able to refuse to pay due to a complaint about the goods
Letter of credit advantages for the buyer
- The bank will pay the seller for the goods, on condition that the latter presents to the bank the determined documents in line with the terms of the letter of credit;
- The buyer can control the time period for shipping of the goods;
- By a letter of credit, the buyer demonstrates his solvency;
- In the case of issuing a letter of credit providing for delayed payment, the seller grants credit to the buyer.
- Providing a letter of credit allows the buyer to avoid or reduce pre-payment
What if I don’t like this payment method
There are also other payment methods we accept, please click here for more options
The time it takes/ production time for you to have your product mostly depends on the quantity you ordered.
We have a capacity of approximately 100 thousand/working days. It can afford most of the production requirements. However, there are several processes that need to go through and we have clear production management. Therefore, the production for an order is 7 working days on average.
For delivering your products, there are mainly two methods that you can choose from. They are express and standard respectively. The express method stands for delivering the products by airline, whereas the standard method is delivering by sea. Both of them are available. Considering the production time, it’s always better to choose “express” as it takes approximately 7 working days to reach any corner on this planet. The standard delivery will take about 3 weeks. However, it needs to be collected by the customers themselves.For more information about delivery method, please click here.
By adding up the production and delivery time, you will have a rough idea of how long it takes from our factory to your door/business company, which is the production time.
Possible Extra time
We all know that sometimes things don’t go as planned. There are several situations that could potentially increase the production time. Such as, delay in border clearance, shipping delay because of difficult weather. However, all these factors would only cause a few days of delay. We will notify you when there is uncertainty and change in the plan, so that you could easily handle and manage the possible outcome.
For specific information regard to the design of your application. Please follow our Customization guider to have the idea of your proof.
When you have your design ready, you can require a soft/digital proof from us for free. However, it would be always appreciated that you have your soft proof ready to avoid any confusion it may occur. We will double-confirm your soft proof and any surface treatment before your hard proof is printed.
For customers who need hard proof, it will lead to our first process of production, which is also known as sampling. Because printing out a hard proof will need a model. Therefore, the major cost of sampling is produced and a fee occurs. However, the fee of sampling will be refunded after the mass production reaches 2000 pieces.
There is a lot of discussion and confirmation to be made during this process. We will show the process step by step to avoid any mistake or miscommunication. This will ensure you get what you exactly looking for at the end. It will make the mass production easily and ensure the quality or the production and hence your satisfaction as well.
What’s more, you can directly contact us with your design. Again, this service is free of charge. We will get back to you shortly(within 24 hours).
There are several ways that you can contact us.
To contact us by message, you can either lead to our contact page- click here,or click the message icon at the right bottom corner of our pages. We would respond to your enquiry within 24 hours.
To directly chat with us online, there is a blue-and-white button at the right bottom corner of the pages, right next to the message button. Chat service is available from Monday to Friday from 8am-6 pm (UTC+8:00).
However, with the purpose of getting a quotation, we highly recommend you to use the enquirtysystem on our product page. “Check out” as you would do in a normal online shop. But instead, you won’t pay a pence and we will receive your enquiry regarding to the products you selected.