Regarding the pandemic – Corona Virus(COVID-19)
To our customers, partners, and everyone
As you may already hear about the pandemic COVID-19, also called coronavirus, it’s now spreading globally. As a company, we have the social responsibility to keep our employees and community safe during this period. That means it’s time for us to make a contribution to the society, customers and anyone we are able to support. For this statement, we made several strategies and solutions to help you get through this tough time.
There have been a lot of customers contact us about if we have any resource of face masks, protective suits, protection equipment or even a ventilator. As we are a company of printing paper products, we apologize that we don’t directly supply these medical materials. But we do have a partner who manufactures face masks and protective suits. We are the supplier of their packages. So as a consequence of discussing with our partner, we decided to export some face masks under certain conditions.
For customers
If you are an existing customer, we would offer 3000 face masks for you with absolutely no charge. As for advice from the WHO(World Health Organization), many of you is now work-from-home, there could be none at your company address to receive our supply. Therefore, please kindly inform us where do you want us to send them to if you need some.
If you are a new customer, when you place any orders before 1st of May, 2020, we would offer you some face masks as complementary products for you. The value of those masks would be equal to 3% of your purchased order value.
Alternatively, you can directly contact us if you need to purchase purely face masks or protective suits.(Contact us regarding this matter) We would order from our partner, well-pack them and send them to you. Please note that all the masks we send to you is qualified and have certification with them as this is required for the border.
For delivery during this pandemic
We are now offering free shipping to any country as the order you purchased requires more than one container. Also, there would be 10% refund on express. However, as most of the airlines are now closed. We don’t recommend you to choose this method as it could take slightly longer than usual.
Our site will be always available as a resource for you during this time. Any purchase you would like to make will still have to go through our ordering management team rather than directly online. Our online customer service would re-direct any enquiry depends on what it is for. However, some of our employees who have been asked to work-from-home may lead to a delay in response. We appreciated your understanding.
Protection advice & Update about this pandemic
As advised by the WHO, there are several measures that you can take for this pandemic as listed below
- Frequent hand washing is an easy way to reduce risk. Always remember not to touch your face with dirty hands. Especially avoid eyes, nose and mouth contact.
- Wash your hands with Alcohol-based hand sanitizer if you have it. Soap or warm water would also help.
- Social distance is also important. Go out as less as possible and shop for essential needs and consumer goods only. Try to avoid physical contact with others and stay away from the crowd.
We would be keeping updates about the news of COVID-19 in our news session. We stand together to fight and win this battle.